Forgot your email/username?

  • Enter account information
  • Enter security answer

Confirm your account info

Enter the following information to retrieve your login email/username.


Enter your first and last name as they appear on your service agreement or monthly bill


Need online access but don't have a phone for this account?

  To confirm you're eligible to access information for this account online, enter the Koodo client account number.

Located at the top of your paper bill..

Client account number

Your client account number is located at the top of your bill